In a city with such fierce competition between the various 5* properties, you need to constantly up your game and strive to stand out as much as possible, or stay true to your brand. Did Shangri-La Dubai live up to those expectations? Here’s our honest thoughts.
The second incident happened at breakfast, while asking for more coffee (which I desperately need in the mornings). I got an extremely rude response from one of the waiters who said I could finish what was left in the coffee pot and only then he'd bring more. I've never experienced coffee rationing at a 5* hotel and was honestly taken aback by his response.
On the other hand, service at Hoi An (the Vietnamese restaurant of the hotel) was really good – an extremely enjoyable experience from the moment we sat until when we left.
I stayed in a Club Executive Room (55 sqm, with seaview) and I must say that I couldn’t feel a big difference as Club guest at first, as I didn't use the dedicated transfer or concierge services. What did make the difference, though, was the access to the Club Lounge and its facilities, which are exclusive for Club guests.
Club guests can also choose to have breakfast at the Club Lounge, where a smaller buffet is set and many other dishes can be ordered à-la-carte. The atmosphere here is much more quiet and intimate.
Of the hotel’s 5 restaurants, we decided to try the Vietnamese Hoi An. The restaurant is run by a lovely and very passionate Vietnamese lady, and we fully trusted her on a tasting menu. It was probably the best meal we had throughout our trip in UAE, paired by good service and a warm ambience.
The infinity pool of the Health Club (on floor 42, exclusively for Club guests) isn’t very big either, but it offers a breath-taking view over some of the world’s most impressive skyscrapers. With the Jacuzzi right next to it and the adjacent relaxing terrace, this was the most enjoyable spot of the hotel to me, and what made me consider the upgrade to the Club really worthwhile.