Having spent an entire week at Four Seasons Marrakech, I’ve had the chance to make myself at home at one of the best luxury hotels of the city – and of course test its service and facilities from A to Z! It was a fantastic stay, despite a couple of minor issues…
It takes about 15 minutes to reach the airport.
The outdoor areas are grand and spectacular but very harmonious. Really wonderful.
Also here, in a few situations my requests weren’t taken care of in a timely way, and in others I had no choice but to refresh my rusty French in order to make myself understood.
Once I waited almost an hour for an iron that never arrived to my room; on two occasions there was no one at the Front Desk, and the time I “challenged” the Concierge asking if they could help print new business cards for me, they said they could not provide the service (honestly, it wasn’t such a big task and I solved it by myself in a couple of hours). Service at breakfast was also not impeccable despite the many staff running between the tables, while it was very good at the other two restaurants.
Overall I found the staff extremely kind, although not particularly warm.
They are 141 in total, spread around the resort in multi-room bungalows, and they all feature spacious balconies with views over the Atlas Mountains, or private terraces with recliners and fireplace.
The solid furnishings are balanced by the bright colors of the walls and the natural light coming from the floor-to-ceiling windows. The space is perfectly conceived so that also on the base categories you get separate bath tub and shower, two sinks, independent toilet room and walk-in dressing room.
High tech devices can really enhance the experience here: wifi works perfectly (this is NOT something to take for granted in Marrakech), and I'm personally very happy when I can listen to my music through the iPod docking station!
Moroccan-inspired dishes come out from the kitchen at Solano in the evening, and here is also where the international breakfast is served. The quality and variety of the buffet is great, although (again) service tends to be quite slow.
The atmosphere at the Azzera Grill was very enjoyable - relaxed and fairly crowded everyday at lunch. Instead, both the Arancino restaurant and Zest bar were quite empty when I visited them...
The Italian manager there is very pleasant and attentive, supervising the staff and checking personally every dish before it's served to the guests.
If you wish to spend one or two days away from the chaos of the Medina, you will certainly not get bored at Four Seasons. The tennis court, huge spa (beauuutiful outdoor pool and treatment beds!) and fitness centre are all perfect places to get fit and relax in flowery lush surroundings. What I liked the most, though, was the adult-only pool – chic, relaxed atmosphere… it’s impossible not to love it!
The kids club and cultural centre are great to keep the small ones entertained and happy throughout the day.