silvia
Silvia Pisci
Four Seasons Marrakech
Avenue de la Ménara, Marrakech, Morocco
15th December 2015

Having spent an entire week at Four Seasons Marrakech, I’ve had the chance to make myself at home at one of the best luxury hotels of the city – and of course test its service and facilities from A to Z!  It was a fantastic stay, despite a couple of minor issues…

Location
Four Seasons Marrakech is located some 10 minutes’ drive from the Medina (you’ll never spend more than 40 dirham / 4 Euro for the ride). This is an ideal location if you want to be out of the chaotic streets of the Kasbah, enjoying the spaces and facilities of a resort without feeling “isolated” (which could happen if you stay at La Palmeraie).
It takes about 15 minutes to reach the airport.
Who stays?
The clientele was very mixed in terms of both nationality and age, still “unmistakably Four Seasons”: international, distinguished and very well-travelled high achievers. Here it is not about showing off, but rather about “feeling home” in the classiest way possible.
Style and Character
Despite the fact that the website defines it as “a contemporary Medina”, Four Seasons Marrakech doesn’t have anything to do with the confusion and the overwhelming colours, scents and sounds of the old city. The earthy hues and the architecture of the exteriors, the rows of palms, the lush gardens and the waterways are a clear (and masterly done) tribute to Moroccan tradition; on the other hand, the contemporary sleek interiors and the composed elegance of the common areas will make any guests feel “safely at Four Seasons”.
The outdoor areas are grand and spectacular but very harmonious. Really wonderful.
Service
Slowness and poor English are major lacks when it comes to service in Marrakech, as I learnt by experience.
Also here, in a few situations my requests weren’t taken care of in a timely way, and in others I had no choice but to refresh my rusty French in order to make myself understood.

Once I waited almost an hour for an iron that never arrived to my room; on two occasions there was no one at the Front Desk, and the time I “challenged” the Concierge asking if they could help print new business cards for me, they said they could not provide the service (honestly, it wasn’t such a big task and I solved it by myself in a couple of hours). Service at breakfast was also not impeccable despite the many staff running between the tables, while it was very good at the other two restaurants.

Overall I found the staff extremely kind, although not particularly warm.
Rooms and Suites
Rooms are a main highlight of the resort.

They are 141 in total, spread around the resort in multi-room bungalows, and they all feature spacious balconies with views over the Atlas Mountains, or private terraces with recliners and fireplace.

The solid furnishings are balanced by the bright colors of the walls and the natural light coming from the floor-to-ceiling windows. The space is perfectly conceived so that also on the base categories you get separate bath tub and shower, two sinks, independent toilet room and walk-in dressing room.
High tech devices can really enhance the experience here: wifi works perfectly (this is NOT something to take for granted in Marrakech), and I'm personally very happy when I can listen to my music through the iPod docking station!
Food and Drink
The dining offer at Four Seasons Marrakech is very diverse, and you can be sure to find something to please your palate at any time of the day.
Moroccan-inspired dishes come out from the kitchen at Solano in the evening, and here is also where the international breakfast is served. The quality and variety of the buffet is great, although (again) service tends to be quite slow.

The atmosphere at the Azzera Grill was very enjoyable - relaxed and fairly crowded everyday at lunch. Instead, both the Arancino restaurant and Zest bar were quite empty when I visited them...
The Italian manager there is very pleasant and attentive, supervising the staff and checking personally every dish before it's served to the guests.
Features, Wellness, and Amenities
Here Four Seasons deserves a sixth star: its facilities are, in the end, what makes me recommend the hotel over its competitors, especially to families and active travellers.

If you wish to spend one or two days away from the chaos of the Medina, you will certainly not get bored at Four Seasons. The tennis court, huge spa (beauuutiful outdoor pool and treatment beds!) and fitness centre are all perfect places to get fit and relax in flowery lush surroundings. What I liked the most, though, was the adult-only pool – chic, relaxed atmosphere… it’s impossible not to love it!

The kids club and cultural centre are great to keep the small ones entertained and happy throughout the day.
Perceived Value
With rates starting at EUR 315 (low season), Four Seasons is not a cheap option in Marrakech. At the same time, its facilities make it a quite unique property and in the end justify the high rates. This is true especially for families: several interconnecting options are available and kids under 18 sleep for free with their parents.
Verdict
Four Seasons aficionados will not be disappointed, as they will find here all the exclusivity, elegance and dazzling exteriors they look for. Nonetheless there are some hiccups in the service - very minor ones if you consider that we’re in Marrakech, but not so much so if you expect the usual top-class Four Seasons service.