Marrakech has indisputably become one of the trendiest destinations in the world, a city where tradition goes hand in hand with new, powerful and very international artistic movements. El Fenn is an icon of Marrakech’s bohemian-artsy style (“marrachic”!), and for a reason… but was my stay impeccable?
Service at the restaurant was lacking though, and the poor English of waiters resulted in unpleasant misunderstandings. Having said that, they’ve been extremely kind in amending for my complaint, and I really appreciated.
I loved little touches like hot coffee and tea pot delivered in front of my room early in the morning, or fresh fruits at the guests’ disposal in the common areas…
Courtyard rooms (entry category) aren’t very spacious (just like in a traditional riad), and I would definitely consider an upgrade to Colonnade room or a Junior Suite, many of which have an outdoor little terrace and bigger bathrooms.
The Private Pool Suites were in my opinion the most charming ones, featuring a plunge pool with sun beds, but also free-standing tubs, camel leather walls and original artworks.
Hint: each room is different, so it’s advisable to check carefully if you’re looking for a specific feature.
Lastly, beware: no phones or TV in the rooms. Wifi is free but the connection isn’t that good… so, you better put on your Out of Office and forget about work!
There’s a fix menu at lunch for 200 dirham. Again, products are fresh and the Moroccan dishes I tried were very tasty, but there was no flexibility in what I could order. The waiter’s English was poor and that didn’t make things easier when I tried to change the menu slightly (I wanted a vegetarian option and fruit instead of dessert), with no success.
The atmosphere is a bit more elegant (yet nothing too formal) at the restaurant in the evening. It looked really nice, although I haven’t had the chance to try it.
Overall the food was excellent (provided that you like Moroccan cuisine!), but I couldn’t say the same of the service.
Still, I would warn the more demanding ones: you better chill out and enjoy the experience, closing an eye on the small service hiccups.