THAI Airways flies from Bangkok to Denpasar (Bali) each morning. We road (sky?) tested its regional Business Class offering from Suvarnabhumi Airport.
It was difficult to distinguish between Business (“Royal Silk”) and First Class (“Royal Orchid”). At immigration we headed for the Fast Track for Business and First passengers, where the staff took a while to identify us as Business Class passengers.
Of THAI’s four lounges, we chose the one closest to the gate. Reception staff were friendly, Wi-Fi was available, although the overall look could have been fresher. Fine selection of food and drink - but nothing truly superior or distinguishable from other mainstream lounges.
No boarding call was made in the lounge, so we kept an eye on the time. Take-off was further delayed because of the vast number of aircraft taking off, but the captain kept us updated on the progress.
The Cabin, Seat and Service
On board the outdated style of the lounge continued ¬- it had none of the style of THAI’s newer product. The reclining seat was slightly lumpy, although a pillow was provided and legroom was very generous. The staff attitude was rather laissez-faire – that several passengers were not in their seats upon arrival seemed to elicit no response from them
Food and Drink
Once settled on board we were offered a drink of champagne (Piper Heidsieck Brut), orange juice or still water. Although a morning service, only lunch items were available, including Penang Chicken and a just- about-satisfactory beef dish. The wine menu included two reds (a Volnay Domain des Riottes 2007 and a Chateau Fourcas Hosten 2006) and two whites (Saint Romain 2008 and a Chateau Guiraud 2009).
Individual screens for in-flight entertainment were available in the arm-rest, although the quality of the images was poor. The views of tropical beaches on the approach to Bali were incredible – RASK suggests watching this instead!
On arrival, RASK was able to disembark amongst the first passengers - a real advantage when visa purchasing is a must as it was for us.
Staff and service were satisfactory, but the aircraft had seen better days. A winner for short routes such as this, but for anything longer than four hours we would consider other options…